Use Cases for Robotic Process Automation in UI Claims Processing
For the past year, modernization teams at the Department of Labor (DOL) have been helping states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them speed up the time that it takes to process claims. This post provides more context on Robotic Process Automation (RPA) and potential use cases in…
The document describes how state Unemployment Insurance (UI) agencies are using Robotic Process Automation (RPA) to automate repetitive administrative tasks, leading to significant time and cost savings.
RPA has enabled faster claims processing, reduced backlogs, and improved staff efficiency and job satisfaction, even when working with legacy systems, with some states reporting savings of hundreds of thousands of person-hours and millions of dollars.
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