The CUTGroup Book: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
The CUTGroup Book outlines a model for community engagement in civic technology through paid user testing, digital skills development, and inclusive participation.
It explains how the Civic User Testing Group (CUTGroup) involves local residents in testing civic apps to gather actionable UX feedback and foster digital skills, while highlighting the need for diverse participation and the challenges of implementing human-centered approaches in a tech industry dominated by large-scale systems.
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