Technology in the public sector and the future of government work
This report explores technologies that have the potential to significantly affect employment and job quality in the public sector, the factors that drive choices about which technologies are adopted and how they are implemented, how technology will change the experience of public sector work, and what kinds of interventions can protect against potential downsides of…
The report examines how technology is reshaping the public sector, offering benefits such as streamlined processes, improved service delivery, and the reduction of repetitive tasks.
It also highlights risks including job displacement, increased dependence on private contractors, and concerns about bias and accountability in automated systems, stressing the importance of transparent and inclusive technology adoption involving workers to maintain public trust and effective outcomes.
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