Struggles and solutions: Insights into the SNAP Application Process from Illinois Outreach Workers and Applicants
mRelief recently completed a research study to investigate whether there are specific parts of the Supplemental Nutrition Assistance Program (SNAP; also known as food stamps) benefits application process that make it difficult to complete. We conducted interviews with mRelief users and SNAP outreach workers (individuals whose job responsibilities include providing SNAP application assistance in person…
The report identifies the main barriers to SNAP enrollment in Illinois as the complexity and length of the application process, rather than stigma or sensitive questions.
It highlights challenges such as difficulty accessing application status, confusing questions, and limited remote assistance, and recommends simplifying the application, improving the online portal, enabling electronic signatures, and providing clearer guidance to increase participation and equitable access.
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