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Text to Connect: Data Collection Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is the fifth part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn.
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Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
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Design Kit: The Human-Centered Design Toolkit
IDEO’s Human-Centered Design Toolkit lays out how and why human-centered design can impact the social sector.
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City of Boston’s Ordinance to Ensure Gender Inclusivity on City Forms
Legislation to ensure gender inclusivity on forms in the City of Boston.
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Service Designer
This is a job description for the role of Service Designer from the City of Austin.
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Human-Centered Change Management Webinar & Presentation
This webinar shares a human-centered approach to change management — from product design to implementation.
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Creating Cool Commute: A Digital Solution for Climate Resilience in Miami
This article details the collaboration between Miami-Dade County, community partners, and technologists to enhance climate resilience by allowing residents to report and access information on extreme heat conditions affecting their commutes.
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North Carolina Department of Information Technology (NCDIT) Annual Report 2023-2024
This annual report highlights the department’s progress in expanding broadband access, enhancing cybersecurity, modernizing IT services, and promoting digital equity across the state.
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Iowa Child Care Data Dashboard User Guide
The this user guide explains how to navigate Iowa’s Power BI dashboards that display statewide data on child care supply, demand, and vacancies.
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Iowa Child Care Search One-Pager
This one-pager introduces Iowa’s Child Care Search tool, a family-friendly application that helps users find real-time child care vacancies based on their commute, preferences, and provider offerings.
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Commonwealth of Pennsylvania: Generative Artificial Intelligence (AI)
This resource page provides comprehensive information on the state's initiatives, policies, training, and governance related to the adoption and implementation of generative AI technologies in government operations.
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Expectations vs. reality: Retention challenges and strategies for U.S. state and local government digital services teams
This paper examines the challenges U.S. state and local digital service teams face in retaining talent and offers strategies to improve retention and team stability.