Library
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WIC Certification and Eligibility Resource and Best Practices Guide
The WIC Certification and Eligibility Resource and Best Practices Guide is a compilation of existing regulations and best practices that WIC state and local agencies may choose to use when determining eligibility for the program. The guide walks through the certification process.
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Communications Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
This guide is the fourth in a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
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Cross Training Government Staff and Community Assisters on Multiple Benefits
While some approaches to benefits integration use technology to improve processes and user experience, other approaches rely less on technology or datasets and more on improving frontline staff’s knowledge and capacity. The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
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Procurement Building Modular, Reusable, and Flexible Components, Tools, and Formats
This resource contains specific examples that highlight the advantages of designing reusable code components, software tools, or design formats. This guide also illustrates the possibilities for connecting new components to existing system infrastructure.
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Integrating Renewals and Correspondence
This resource highlights strategies for integrating benefits renewals and correspondence, potentially reducing administrative burdens for both clients and caseworkers.
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Digitizing Policy + Rules as Code Applying Rules as Code to the Social Safety Net
This short report outlines the promise and potential of digitizing benefits eligibility policy.
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Communications Text to Connect: Planning a Text Message Program to Reduce SNAP Churn
This guide is the first part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide outlines how to scope and plan a text messaging program.
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Communications Best Practices for Accessible Content
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
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Communications Text to Connect: Data Collection Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is the fifth part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide is intended to help data engineers and analysts build the data pipeline and manage, analyze, and synthesize data needed for a text messaging program.
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Human-Centered Design Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
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Human-Centered Design Going Big with Human-Centered Redesign
Redesigning benefits applications, renewals, and correspondence using human-centered design is one of the most impactful things state and local government agencies can do to ensure that all eligible residents can access social safety net resources. This guide includes practical insights for benefits administrators considering a comprehensive redesign of benefits delivery processes.
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Data Conducting Outreach for Benefits Cross Enrollment
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.