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Talent + Hiring Senior / Principal Content Designer
This is a job description for the role of Senior / Principal Content Designer from the Canadian Digital Service (CDS).
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Talent + Hiring English to French Translator Content Coordinator
This is a job description for the role of English to French Translator Content Coordinator from the Canadian Digital Service (CDS).
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Data Effective Strategies to Collect Address Changes from Medicaid Beneficiaries via State Websites
As a part of Benefit Data Trust (BDT)’s Medicaid Churn Learning Collaborative, BDT has created a memo describing strategies for states to collect current mailing addresses of Medicaid beneficiaries in advance of the Medicaid continuous coverage requirement — in effect under the federal public health emergency — unwinding.
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Communications Texting Playbook: Recommendations and Tips for Texting Clients of Safety Net Services
The Texting Playbook provides guidance and well-researched strategies to help state agencies implement texting in support of Medicaid, SNAP, WIC, and other benefits programs. It provides an overview of how to start texting clients; the types of messages to send, including real examples; Federal Communications Commision (FCC) policy guidance; how to encourage opt-ins and collect consent; how to avoid coming across as spam; and a cost analysis of texting.
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Communications Encouraging Uptake of Benefits with Psychological Ownership Messaging
A brief report on our quantitative research about messages that increase people's take-up of government benefits by making them feel like those benefits belong to them.
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Communications States Can Use Text Messaging to Communicate Effectively With Medicaid and SNAP Enrollees
In the vast majority of states where Medicaid, SNAP, and other economic security and health programs are administered at the state level, agencies can and should send text messages to their clients to help eligible people connect to and stay enrolled in these programs.
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Communications Text to Connect: Legal + Policy Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is the third part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide is intended to provide a general overview of the national statutory and regulatory landscape governing the legality of sending large volumes of text messages and sharing client information.
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Data Conducting Outreach for Benefits Cross Enrollment
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
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Communications Making Integrated Benefits Easy to Access Online and on Mobile Phones
This resource describes how different agencies have updated their systems to increase online and mobile access to benefits information and applications, including using text messages to share benefits information with residents. These approaches enable residents to more effectively access benefits information, and can meet resident needs across a range of accessibility requirements.
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Communications Text to Connect: Using Text Message Outreach to Reduce SNAP Churn (Full Guide)
Nearly 1 in 5 lose SNAP benefits during the recertification process. When SNAP-eligible residents want to start receiving benefits again, they must go through the lengthy process of reapplication, generating administrative burden and cost. Text messaging allows for direct communication with clients to support them through the recertification process. This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
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Communications Text to Connect: Evaluation of your Text Messaging Program to Reduce SNAP Churn
This guide is the second in a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide focuses on designing an evaluation plan to assess the impact of a text messaging program.
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Communications Text to Connect: Planning a Text Message Program to Reduce SNAP Churn
This guide is the first part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide outlines how to scope and plan a text messaging program.