Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Talent + Hiring Service Designer
This is a job description for the role of Service Designer from the State of Connecticut.
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Talent + Hiring Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
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Talent + Hiring Service Design Manager
This is a job description for the role of Service Design Manager from the State of Connecticut.
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Talent + Hiring Human Centered Design Specialist
This is a job description for the role of Human Centered Design Specialist from the Colorado Digital Service.
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Accessibility How to conduct a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
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Talent + Hiring User Experience Researcher
This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
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Talent + Hiring Customer Experience Lead (CX)
This is a job description for the role of Customer Experience Lead (CX) from the Health Resources and Services Administration (HRSAgov), HHS.
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Automation + AI Learning the Importance of Applying Human-Centered Design to Government AI Projects
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
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Human-Centered Design Michigan UIA Design Directives and Principles
Two-sided notecard shared with the entire UIA agency with a message uplifting these tenets in service to Michigan workers and employers.
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Automation + AI How to Apply Human-Centered Design to Government AI Projects
A workshop led by Elham Ali on integrating the principles of human-centered design and equity to Artificial Intelligence (AI) design, use, and evaluation.
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User Research Planning Your Research Process
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
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Human-Centered Design Community Partnerships Playbook: How to Create Equitable Partnerships between Technical and Community Experts
The Playbook’s purpose is to guide researchers while supporting and lending authority to community organizations as they advocate for partnerships that will benefit their constituencies. The Playbook aims to provide some answers to such questions as: How can technologists and scientists engage communities in a spirit of partnership, without such extractive practices? How can community organizations work with researchers in ways that benefit their communities and expand their capacity, rather than burdening their staff?