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  Human-Centered Design

  U.S. Public Participation Playbook

  A resource for government managers to effectively evaluate and build better services through public participation

  • U.S. General Services Administration (GSA)

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  User Research

  Digital.gov Research Resources

  Resources from Digital.gov on research

  • U.S. General Services Administration (GSA)

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  User Research

  Design Resource Tools

  Use these activities, tools, and how-tos as a starting point — we hope you’ll hack them for whatever challenge you’re working on.

  • Stanford d.School

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  Talent + Hiring

  Community Centered Designer

  This is a job description for the role of Community Centered Designer from the City of Durham.

  • City of Durham
  • 2021

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  Human-Centered Design

  Project Snapshot: Designed by Community Program

  The article outlines NYC Opportunity's "Designed by Community" program, which funds and empowers local leaders to create solutions for challenges in marginalized communities. Initially focused on government projects, the program pivoted during the pandemic to support community-led initiatives, with projects ranging from mentorship programs to tech tools for public housing residents.

  • Beeck Center for Social Impact + Innovation

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  Human-Centered Design

  FormFest 2024 Recap: All Things Artificial Intelligence

  An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.

  • Beeck Center for Social Impact + Innovation
  • 2025

• 

  Talent + Hiring

  User Experience Researcher

  This is a job description for the role of User Experience Researcher from the State of California.

  • State of California

• 

  Talent + Hiring

  Customer Experience Analyst

  This is a job description for the role of Customer Experience Analyst from the State of California.

  • State of California

• 

  Management

  Pennsylvania Executive Order 2023-08 – Bolstering Service Delivery Through a Digital Experience Strategy

  Executive Order issued by Pennsylvania Governor Josh Shapiro bolstering service delivery through the creation of a digital experience strategy

  • Commonwealth of Pennsylvania
  • 2023

• 

  Data

  Data drive updates to state unemployment insurance systems

  This article highlights how state unemployment insurance (UI) agencies are leveraging data to modernize systems and enhance access for unemployed workers.

  • Federal Reserve Bank of Minneapolis
  • 2025

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  Human-Centered Design

  Reducing Form Burden at the Federal Level

  This session from FormFest 2024 featured the Department of Homeland Security and the United States Digital Service talking about their work to reduce form burdens for internal and external users.

  • Beeck Center for Social Impact + Innovation
  • 2024

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  Talent + Hiring

  Visual Designer

  This is a job description for the role of Visual Designer from the Canadian Digital Service (CDS).

  • Canadian Digital Service (CDS)