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Embracing Improvisation to Improve City of Reykjavik Forms: A FormFest 2024 Profile
A profile on FormFest speaker Arna Saevarsdottir, featuring stories about her motivations for working on public sector form innovation.
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FormFest 2024 Recap: International Work on Human-Centered Form Design
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the City of Reyjavik, Iceland and the Country of Germany.
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Four Lessons from Our Journey to Deliver Human-Centered Integrated Benefits
Code for America partnered with the CBPP, Civilla, and Nava to launch the Integrated Benefits Initiative, testing and piloting human-centered approaches to improve outcomes and learn what an optimal safety net could look like. This article describes key takeaways from short-term pilots implemented as part of this project.
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Sprint 2 Report: Michigan Unemployment – Improving the delivery of unemployment insurance benefits
The Sprint 2 Report: Michigan UI Claimant Experience by Civilla and New America examines challenges in Michigan’s unemployment insurance (UI) system and provides human-centered design recommendations to improve accessibility, clarity, and user experience.
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Helping Policy Makers Put People First: A Step-by-Step Tool for User-Centered Policy Making
Teams crafting policy inside and outside government can use the assessment to center their policy-making activities around those most impacted by their proposed programs and policy ideas.
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Benefits Enrollment Field Guide
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
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Designing for Connection: 5 Key Principles for IES Solutions That Put People First
Alluma outlines five key principles for a people-first approach to eligibility and enrollment systems.
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18F Methods: Validate
Testing (and re-testing) your designs with users will help you build the best possible product. Our Validate Methods cover varied testing scenarios and potential user groups.
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Social Listening: Covid-19, Social Media, and The Path to a Better Safety Net
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
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FormFest 2024 Recap: All Things Artificial Intelligence
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.
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FormFest 2024 Recap: Improving Forms Through Service Design
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Digital Service Teams across the United States and the Department of Veteran Affairs.
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FormFest 2024 Recap: Education Forms from Preschool to College
An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Carolina and the U.S. Department of Education.