In response to COVID-19, the Workers Lab and Steady developed the "Income Passport" to streamline gig workers' unemployment benefit applications by pulling income data directly from gig platforms and financial accounts. This tool reduced manual verification time, helped prevent fraud, and improved workers' access to full benefits, with successful tests in Alabama and Louisiana demonstrating significant time savings and improved service delivery.
Nava PBC developed a prototype API and digital screener in Montana to streamline eligibility and enhance program access, illustrating how API standards could improve interoperability and modernize WIC systems nationwide.
This case study highlights how states used data sharing and targeted outreach to boost WIC enrollment among Medicaid and SNAP participants, improving program reach and reducing disparities.
This report outlines critical actions states should take to maintain Medicaid coverage as the COVID-19 Public Health Emergency (PHE) concludes, aiming to prevent widespread loss of health insurance among eligible individuals.
This video, produced after the completion of the TDC Pilot, features staff members from the California, Colorado, Minnesota, and Virginia TANF agencies reflecting on their challenges, accomplishments, and general experiences during the pilot.
U.S. Department of Health and Human Services (HHS)
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's online application for Medicaid.
This site contains resources explaining the 2025 Working Families Tax Cut Act (WFTC) — formally Public Law 119-21, which changes eligibility, financing, and community-engagement requirements for Medicaid and Children’s Health Insurance Program (CHIP).
The team examined how AI, specifically LLMs, could streamline the case review process for SNAP applications to alleviate the burden on case workers while potentially improving accuracy.
A report outlining human-centered design strategies to help states implement new federal Medicaid work requirements in ways that minimize coverage loss and administrative burden
Benefits Data Trust (BDT) is a nonprofit that connects people to public benefits through a streamlined, phone-based application system called Benefits Launch, which reduces redundant questions and speeds up the process for multiple programs. BDT's approach, supported by a custom-built rules engine, has facilitated over 800,000 benefit enrollments, helping secure over $9 billion for eligible households across seven states.
This report outlines how the New Jersey Department of Human Services’ Division of Family Development (DFD) and the Department of Health (NJDOH) are increasing SNAP & WIC co-enrollment through data sharing, outreach, and systems integration.
American Public Human Services Association (APHSA)
