City of Saint Paul's website for community members to sign up to participate in paid research opportunities in order to test and provide feedback on the design of digital services and products.
The Digital Service Network (DSN) spoke with two staff members from the Digital Office—Director of Digital Strategy Amy Kirtay and Team Lead Annie Goodwin, to learn more about the Government of British Columbia's Digital Code of Practice.
This Playbook is produced by the New Jersey State Office of Innovation’s to help government resources better connect their audiences and constituents to their programs.
The user recruitment services resolution passed in Saint Paul, MN for a third year in a row in 2024. It allows for city funds to be used to compensate community members who participate in research.
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
This blog discusses the importance of phased rollouts for government software products, emphasizing the benefits of starting small, gathering real-world user feedback, and resolving issues before a full public release.
