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Design Resource Tools
Use these activities, tools, and how-tos as a starting point — we hope you’ll hack them for whatever challenge you’re working on.
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8 Tips for Governments to Mitigate Call Center Volume
This article describes tangible steps state governments can take to manage call volume.
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7 Ways to Ignite User-Centered Design at Your Agency
Some tips for success when introducing user-centered design (UCD) to your organization.
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Five Things You May Not Know about the US Social Safety Net
A snapshot of the safety net’s reach, who might be most affected by changes to safety net programs, and what it will look like going forward.
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Moving Because of Unaffordable Housing and Disrupted Social Safety Net Access Among Children
This article shows how moves because of unaffordable housing can disrupt social safety net access for children.
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Bringing Social Safety Net Benefits Online: Examining online platforms for all 50 states
This visualized report is a first first-of-its-kind view of the state of benefits applications across the nation from a client perspective, including information on application availability online, combined benefit applications, application completion times, as well as login and identity proofing requirements.
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Cross-Sector Insights From the Rules as Code Community of Practice
This report highlights key findings from the Rules as Code Community of Practice, including practitioners' challenges with complex policies, their desire to share knowledge and resources, the need for increased training and support, and a collective interest in developing open standards and a shared code library.
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Elevating Family Input in TANF and Child Support Programs: Resources for Program Staff, Leaders, and Families
This expansive toolkit provides guidance, real world examples, and resources to help TANF and child support programs engage the families they serve in improving service delivery, policy, and program operations.
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Making Our Systems See People
Code for America CEO introduces the Safety Net Innovation Lab in a TED Talk, their initiative to work with state governments to reimagine and rebuild delivery of accessible and equitable benefits. This article also includes the video of Renteria’s talk and a transcript.
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Project Redesign: Pandemic Unemployment and the Social Safety Net
Applicants for pandemic unemployment benefits faced long wait times, complex processes, and significant administrative burdens.
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Keynote Eric Mill – The Future of Strong Authentication, in the US Government and Beyond
In this keynote presentation, Eric Mill, Senior Advisor at the Office of Budget and Management, discusses the future of authentication in federal government, including zero trust security priorities. This video comes from the Better Identity Coalition’s 2022 policy forum, “Identity, Authentication, and the Road Ahead."
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Filing Taxes for Economic Justice
This Code for America article discusses how tax filing can be a powerful tool for economic justice, highlighting efforts to make the tax system more accessible and equitable for low-income individuals.