The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
The Digital Services Network (DSN) spoke with Connecticut’s digital program manager, Max Gigle, and Director of Digital Government and Operational Excellence David Labbadia, to learn more about the team’s human-centered approach to developing Business.CT.gov as the first step on the path toward an “all-digital government.”
To assist states in closing digital skill gaps and preparing for digital equity planning, this brief offers key questions and resources for state leaders to consider.
This dashboard provides a comprehensive view of underlying trends in unemployment across Michigan. It serves as an invaluable resource for understanding the impacts of unemployment on various industries, occupations, and communities. By providing detailed insights into sectors experiencing layoffs, claimant demographics, and the regions most affected, the dashboard equips us with the data needed to develop targeted solutions tailored to the needs of Michiganders.
The IRS Direct File Pilot Program After Action Report evaluates the 2024 pilot of a free, government-run tax filing system, assessing taxpayer participation, user experience, and potential for future expansion.
EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
