This is a community-based project focused on creating and maintaining a resource for researchers and research operations specialists that will empower people to find out not only what tools are being used, but also in which industry, by what size of teams, and where in the world.
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
This guide touches on everything from Code for America’s core research philosophy, to our approach to ethics and trauma-informed research, to specific research methods. It also includes plenty of practical tips on planning and executing research, as well as how to synthesize your findings into action.
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
User research requires working as a team, since it necessitates running sessions with participants, observing and moderating research sessions, analyzing and synthesizing results, as well as communicating results effectively.
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.
