An overview of current technology systems used by WIC agencies nationwide, highlighting trends, challenges, and opportunities for modernization to improve program efficiency and participant experience.
This article describes how Code for America conducted qualitative research within its GetCalFresh application by asking families to tell them about their familial, housing, and financial situations. From client messages, they gathered information regarding how to make changes to their product to keep their work people-centered.
This article offers three human‑centered strategies to help state agencies implement expanded work reporting requirements in SNAP and Medicaid under H.R. 1 with minimal burden on clients and staff.
This case study describes Nava's with the state of Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to build an eligibility screener tool.
This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
The Hawai‘i Department of Human Services (DHS), in partnership with the Hawai‘i Department of Health (DOH) and the Children’s Healthy Living Center of Excellence (CHL Center) at the University of Hawai‘i at Mānoa, is building foundational capacity to share and analyze administrative data across the SNAP (Supplemental Nutrition Assistance Program) and the Special Supplemental Nutrition Program for Women, Infants and Children (WIC). This groundwork will enable Hawai‘i to increase access to nutrition support programs, in alignment with Hawai‘i’s ‘Ohana Nui framework, which aims to dismantle intergenerational poverty.
American Public Human Services Association (APHSA)
Code for America discusses the importance of a people-centered, digital-first safety net. Tools of technology, policy, and good implementation can advance a bold vision that will allow the nation to push through the end of the COVID-19 crisis.
This HuffPost article investigates the widespread failures of state unemployment websites during the COVID-19 pandemic, highlighting outdated technology, accessibility issues, and the human impact of these systemic breakdowns.
This paper introduces a method for auditing benefits eligibility screening tools in four steps: 1) generate test households, 2) automatically populate screening questions with household information and retrieve determinations, 3) translate eligibility guidelines into computer code to generate ground truth determinations, and 4) identify conflicting determinations to detect errors.
