Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Summer of CX Webinar Series: Principles to Improve CX
This webinar discusses the White House Executive Order and federal agency guidance for improving customer experience in public benefit programs.
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Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report
This report summarizes findings and observations on the implementation of Phase 1 of the U.S. Department of Labor’s Open UI Initiative, highlighting effective strategies, challenges, opportunities, and recommendations for supporting states’ UI modernization efforts.
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Paving the Road to ACCESS: Early Insights from the Aligned Customer-Centered Ecosystem of Supports & Services (ACCESS) Initiative
Through the ACCESS project, key collaborators have shared insights into current and future opportunities for alignment within their agencies, including potential enablers for and barriers to alignment activities.
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Modernizing Unemployment Insurance: Lessons From The Tiger Teams
This report presents findings from a review by the Bipartisan Policy Center of DOL’s Tiger Teams initiative.
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State of Oregon Data Governance Policy
Data governance policy for the State of Oregon.
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How to Streamline Verification of Eligibility for Medicaid and SNAP
This toolkit offers strategies for advocates and state agencies to enhance the efficiency of eligibility verification processes for Medicaid and SNAP, aiming to reduce administrative burdens and improve access to benefits.
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Commonwealth of Massachusetts Acceptable Use and Development of Generative Artificial Intelligence
This document details acceptable uses and development of Generative Artificial Intelligence by The Commonwealth of Massachusetts.
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City of Boston Disability Data Standard
The City of Boston's disability-aware standards for City resources and the collection of disability data from residents throughout government processes.
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The Five Phases of Successful Data Analytics: TANF Data Collaborative Pilot Resources Toolkit
This toolkit provides individuals and organizations with guidance, drawn from learning and experience, on how to use administrative and other data to inform program improvements. It collects concrete strategies and practitioner-tested tools designed to advance these efforts. These materials were developed in pilot projects with local Temporary Assistance for Needy Families (TANF) agencies as part of the TANF Data Collaborative (TDC).
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Building and Sustaining Data Analytics Capacity: The TANF Data Collaborative Pilot Initiative Final Report
This report focuses on the TANF Data Collaborative (TDC) component of the TANF Data Innovation (TDI) project.
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State of Arizona Strategic Enterprise Technology Organizational Chart
Organizational chart for the State of Arizona Strategic Enterprise Technology (ASET).
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Recommendation Matrix Template
A template recommendation matrix from the State of Arizona's Digital Solutions Office.