This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
National Association of State Chief Information Officers (NASCIO)
Safeguarding privacy and addressing algorithmic bias can pose an under-recognized trade-off. This brief documents tradeoffs by examining the U.S. government’s recent efforts to introduce government-wide equity assessments of federal programs. The authors propose a range of policy solutions that would enable agencies to navigate the privacy-bias trade-off.
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
This paper examines changes in administrative burden in U.S. social safety net programs, or the negative encounters with the state that people experience when trying to access and use the benefits for which they are eligible. While overall burdens have declined in most targeted programs, there is evidence of increasing inequality regarding who faces these burdens.
The ANNALS of the American Academy of Political and Social Science
Tech Talent Project has partnered with American Enterprise Institute, the Beeck Center for Social Impact + Innovation at Georgetown University and New America to release a series of memos to help states make quick, meaningful progress in building technical capacity while avoiding past pitfalls.
The Digital Service Network (DSN) spoke with GC Forms’ Senior Product Manager Stevie-Ray Talbot and Acting Head Ioana Contu to learn more about the team's approach to building GC Forms.
This resource contains principles and examples of high-impact improvements to consider making in different parts of the online application. CX principles for online applications describes broadly applicable best practices that when implemented across the various sections of an online application can increase claimant self-service and reduce the need for interventions from state agency staff. The employer and occupation sections highlight promising improvements within these sections to collect employment history, reason for filing for unemployment (separation information), and a claimant’s occupation. Gathering the information for these sections is particularly complex for claimants and state agencies alike.
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
