This foundational article develops the concept of administrative burden, defining it as the learning, psychological, and compliance costs individuals face when interacting with government, and argues that these burdens are often shaped by political choices.
Journal of Public Administration Research and Theory
A case study of the Hawai‘i Career Acceleration Navigator — an accessible, data-driven and full-service government platform for unemployed people and other jobseekers to search for jobs and access supportive service benefits.
Through the ACCESS project, key collaborators have shared insights into current and future opportunities for alignment within their agencies, including potential enablers for and barriers to alignment activities.
American Public Human Services Association (APHSA)
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
National Association of State Chief Information Officers (NASCIO)
This resource contains specific examples that highlight the advantages of designing reusable code components, software tools, or design formats. This guide also illustrates the possibilities for connecting new components to existing system infrastructure.
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
CMS has identified a number of immediate and longer-term strategies that states can implement to improve application processing timeframes and address application backlogs.
Differing federal requirements for public benefit applications create significant barriers for applicants and complicate state efforts to integrate services.
