Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Management Memos for a Tech Transition — Building State Digital Capacity in the First 200 Days
Tech Talent Project has partnered with American Enterprise Institute, the Beeck Center for Social Impact + Innovation at Georgetown University and New America to release a series of memos to help states make quick, meaningful progress in building technical capacity while avoiding past pitfalls.
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Human-Centered Design Standardizing and Digitizing Government Forms in Canada: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with GC Forms’ Senior Product Manager Stevie-Ray Talbot and Acting Head Ioana Contu to learn more about the team's approach to building GC Forms.
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Human-Centered Design Improving Unemployment Insurance Applications with CX Principles
This resource contains principles and examples of high-impact improvements to consider making in different parts of the online application. CX principles for online applications describes broadly applicable best practices that when implemented across the various sections of an online application can increase claimant self-service and reduce the need for interventions from state agency staff. The employer and occupation sections highlight promising improvements within these sections to collect employment history, reason for filing for unemployment (separation information), and a claimant’s occupation. Gathering the information for these sections is particularly complex for claimants and state agencies alike.
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Digital Identity DRAFT EU-US TTC Digital Identity Mapping Exercise Report
Report providing the preliminary results of the initial transatlantic mapping exercise
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Human-Centered Design Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
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Automation + AI City of Lebanon Use of Artificial Intelligence Policy
First Artificial Intelligence (AI) Policy in the City of Lebanon, NH
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Communications How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start
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Management GC Forms Category Templates
GC Forms' form templates
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Engineering + Software Development GC Forms GitHub Repository
Repository for the web application for the GC Forms platform product
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Talent + Hiring Head of User Experience And Service Design
Maryland's Family and Medical Leave Insurance (FAMLI) job description for Head of User Experience And Service Design.
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Human-Centered Design How GC Forms can help collect data for public services
Case study Natural and Non-prescription Health Products Directorate (NNHPD) at Health Canada's experience using GC Forms.
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Product Management How to Make Your First GC Form
A short 5 minute demo on how to use GC Forms