Library
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Digital Identity Digital Identity: Emerging Trends, Debates and Controversies
This academic review covers the broad range of arguments, trends, and patterns from the emerging field of digital identity scholarship.
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Automation + AI The Privacy-Bias Trade-Off
Safeguarding privacy and addressing algorithmic bias can pose an under-recognized trade-off. This brief documents tradeoffs by examining the U.S. government’s recent efforts to introduce government-wide equity assessments of federal programs. The authors propose a range of policy solutions that would enable agencies to navigate the privacy-bias trade-off.
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Automation + AI What Are Generative AI, Large Language Models, and Foundation Models?
What exactly are the differences between generative AI, large language models, and foundation models? This post aims to clarify what each of these three terms mean, how they overlap, and how they differ.
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Automation + AI The Ohio Benefits Program is “BOT” In
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
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Automation + AI A Snapshot of Artificial Intelligence Procurement Challenges
Artificial intelligence promises exciting new opportunities for the government to make policy, deliver services and engage with residents. But government procurement practices need to adapt if we are to ensure that rapidly-evolving AI tools meet intended purposes, avoid bias, and minimize risks to people, organizations, and communities. This report lays out five distinct challenges related to procuring AI in government.
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Automation + AI Disability, Bias, and AI
This report explores key questions that a focus on disability raises for the project of understanding the social implications of AI, and for ensuring that AI technologies don’t reproduce and extend histories of marginalization.
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Automation + AI Democratizing AI: Principles for Meaningful Public Participation
In this policy brief and video, Michele Gilman summarizes evidence-based recommendations for better structuring public participation processes for AI, and underscores the urgency of enacting them.
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Digital Identity Digital Identity and Inclusion: Tracing Technological Transitions
This article explores technological transformations underway in the digital identity sector.
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Automation + AI Controlling Large Language Models: A Primer
Concerns over risks from generative artificial intelligence systems have increased significantly over the past year, driven in large part by the advent of increasingly capable large language models. But, how do AI developers attempt to control the outputs of these models? This primer outlines four commonly used techniques and explains why this objective is so challenging.
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Human-Centered Design Customer experience and human-centered design
Customer experience is the application of design within a business context to craft the human experience.
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Human-Centered Design Civic User Research Playbook
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
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Automation + AI State of Washington Executive Order 24-01
State of Washington's executive order on artificial intelligence (AI)