Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Accessibility Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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User Research Building a User Research Compensation Process from the Ground Up in Saint Paul: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.
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Accessibility How to conduct a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
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Human-Centered Design Civic User Research Playbook
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
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Talent + Hiring Head of User Experience And Service Design
Maryland's Family and Medical Leave Insurance (FAMLI) job description for Head of User Experience And Service Design.
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Human-Centered Design User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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Human-Centered Design FACT SHEET: Building Digital Experiences for the American People
Fact sheet associated with policy guidance from the Office of Management and Budget (OMB) providing guidance on "The Delivering a Digital-First Public Experience."
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Talent + Hiring Head of User Experience
This is a job description for the role of Head of User Experience from the Commonwealth of Pennsylvania.
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Talent + Hiring UX Lead
The UX Lead in the Data Strategy & Analytics division will be responsible for maintaining a user-centric focus throughout product development and creating a positive end user experience for a set of educational data and technology projects across multiple teams and will provide expertise and support to other agency initiatives.
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Human-Centered Design 18F User Experience Design Guide
The 18F User Experience Guide covers approaches to research and design.
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Human-Centered Design Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
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Accessibility Usability testing kit
A collection of guidelines and templates to help you check the usability of election materials