This report highlights best practices and lessons learned from Kansas' partnership with Delivering Change to improve SNAP and WIC access in seven counties through innovative data sharing and targeted outreach.
American Public Human Services Association (APHSA)
This resource examines how improvements in customer service experiences in public benefit programs like Medicaid, CHIP, and TANF can help better meet enrollees’ needs and build trust in government.
This playbook outlines the ways Community Action and human services agencies worked together to meet the pandemic challenge—what worked well, obstacles and difficulties, and lessons learned to inform the path forward, partnering to achieve a more equitable recovery. It also explains how communities have leveraged opportunities to partner on approaches that hold the promise of deeper, longer lasting changes for families—work shaped by families’ wishes and strengths and designed to advance both family-level and systems-level change.
American Public Human Services Association (APHSA)
An online hub that connects WIC agencies and their partners through a national Data Matching Community of Practice, offering quarterly virtual convenings to share best practices, case studies, and peer learning on strategies to improve WIC outreach and enrollment.
This presentation from Steph White, Cross Enrollment Coordinator at the Michigan Department of Health and Human Services offers an in-depth example on implementing cross enrollment with WIC and general tools for cross enrollment.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
Through the Coordinating SNAP & Nutrition Supports program, Mecklenburg County, NC leveraged a Food Security Navigator model and data analysis to increase access to nutrition supports. This report documents best practices and lessons learned from their project.
American Public Human Services Association (APHSA)
Code for America's GetCTC portal simplifies access to the Child Tax Credit for low-income families by providing a mobile-friendly, bilingual platform for streamlined tax filing.
