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Human-Centered Design How to build a participant advisory council
In 2022, Nava formed its first-ever PAC as part of their initiative to help Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program design a new recertification portal. Leveraging what Nava learned from this experience, this toolkit outlines the necessary steps to form a PAC, including planning a structure for the council, recruiting participants, and other logistics.
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Project Snapshot: Learning Towards an API Standard for WIC
The WIC program is highly effective at improving nutrition for recipients, but barriers like in-person appointments and closed management systems limit enrollment. Nava PBC developed a prototype API and digital screener in Montana to streamline eligibility and enhance program access, illustrating how API standards could improve interoperability and modernize WIC systems nationwide.
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Digital Identity Digital Identity Verification: Best Practices for Public Agencies
Digital identity verification offers several potential advantages over traditional verification, but these benefits can only be achieved if issues related to privacy and ethical data use are also addressed. This guidance surveys the challenges facing government agencies who want to digitally verify identities as part of improving service delivery, and provides recommendations about how to address those challenges.
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Human-Centered Design Unemployment Insurance Equitable Access Toolkit
The Unemployment Insurance Equitable Access Toolkit contains common equity recommendations, promising practices, and insights, represented visually as a different floor of an agency office building, compiled in one interactive document.
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Communications Spanish plain language glossary of common Unemployment Insurance terms
This is a working list of plain language Spanish translations and recommended usage for common unemployment insurance terms. All content contained in this glossary has been tested and validated for readability and comprehension with Spanish speakers who have limited English proficiency.
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Digital Identity Low Visibility Ahead: Mobile State IDs May Prevent Fraud in Digital Identity Verification, but Pose Threats to Privacy
This article explores trade-offs in the use of mobile state IDs.
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Automation + AI Communicating About the Social Implications of AI: A FrameWorks Strategic Brief
Research identified five key obstacles that researchers, activists, and advocates face in efforts to open critical public conversations about AI’s relationship with inequity and advance needed policies.
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Human-Centered Design Benefits Enrollment Field Guide
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
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Diversity, Equity + Inclusion Elevating Family Input in TANF and Child Support Programs: Resources for Program Staff, Leaders, and Families
This expansive toolkit provides guidance, real world examples, and resources to help TANF and child support programs engage the families they serve in improving service delivery, policy, and program operations.
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Human-Centered Design Making Public Benefits More Accessible in Minnesota
This report highlights work with Minnesota and includes nine suggestions for states seeking to launch their own integrated benefits applications
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Human-Centered Design Biden-Harris PMA Webinar: Streamlining Service Delivery for Five Life Experiences
The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research.
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Procurement A Guiding Framework to Vetting Public Sector Technology Vendors
This guiding framework supports thoughtful evaluation of how new digital technology-based proposals can affect the U.S. public sector, with a particular focus on their impacts on human rights, social and economic justice, and democratic values. It will benefit funders, procurement officers, and advocates evaluating proposed projects that are often framed as “tech for good,” “justice tech,” or public interest technologies.