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Senior Product Manager (Partnerships)
This is a job description for the role of Senior Product Manager (Partnerships) from the Canadian Digital Service (CDS).
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Customer Experience Specialist
This is a job description for the role of Customer Experience Specialist from the Centers of Excellence.
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Digital Identity Guidelines: Enrollment and Identity Proofing, Special Publication 800-63A, Revision 3
These guidelines provide technical requirements for federal agencies implementing digital identity services and are not intended to constrain the development or use of standards outside of this purpose. This guideline focuses on the enrollment and verification of an identity for use in digital authentication.
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Does the Supplemental Nutrition Assistance Program Affect Hospital Utilization Among Older Adults? The Case of Maryland
Accounting for the strong effects of health care access, this study finds that SNAP is associated with reduced hospitalization in dually eligible older adults. Policies to increase SNAP participation and benefit amounts in eligible older adults may reduce hospitalizations and health care costs for older dual eligible adults living in the community.
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SNAP Online: A Review of State Government SNAP Websites
This report evaluates state government websites for the Supplemental Nutrition Assistance Program (SNAP), providing links to each state's site and assessing the information and services they offer.
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Applying Rules as Code to the Social Safety Net
This short report outlines the promise and potential of digitizing benefits eligibility policy.
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Tips on Equitable Communication Practices in a Policy Context
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet highlights the importance of using equitable communication and includes tips, guiding questions, and additional resources.
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Digital Authentication and Identity Proofing in MAGI Medicaid Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include MAGI Medicaid.
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Blueprint for an AI Bill of Rights
The White House Office of Science and Technology Policy has identified five principles that should guide the design, use, and deployment of automated systems to protect the American public in the age of artificial intelligence. These principles help provide guidance whenever automated systems can meaningfully impact the public’s rights, opportunities, or access to critical needs.
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Combatting Identity Fraud in Government Benefits Programs
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.
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Login.gov to provide authentication and identity proofing services to a limited number of federally funded state and local government programs
The US General Services Administration announces that it is seeking a limited number of state and local government partners to take advantage of login.gov to administer their federally funded programs.
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Lessons Churned: Measuring the Impact of Churn in Health and Human Services Programs on Participants and State and Local Agencies
This report examines the phenomenon of "churn" in public benefit programs, where eligible participants temporarily lose benefits due to administrative processes, analyzing its impact on both recipients and state agencies, and suggesting strategies to reduce its occurrence.