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Change Management
Theory of Change (ToC) Resource Appendix

This resource appendix is a compilation of useful resources intended as a follow-on to the DSN’s writing on theories of change for digital transformation in government. Practitioners can use these resources to DIY their ToC after reading our essays.
- Beeck Center for Social Impact + Innovation
- 2023
Change Management
People-Centered HR in the City of Boston: A Digital Service Network Spotlight

The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
- Beeck Center for Social Impact + Innovation
- 2023
Human-Centered Design
Digital Services Playbook

The playbook outlines 13 essential principles for effective digital projects drawn from successful practices from the private and public sectors.
- U.S. Digital Service (USDS)
- 2014
Management
Toward Sound, Explicit Theories of Change for Digital Service Teams

The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
- Beeck Center for Social Impact + Innovation
- 2023
Talent + Hiring
Talent Toolkit

This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.
- U.S. Digital Response (USDR)
- 2024
Management
City of Boston’s Ordinance to Ensure Gender Inclusivity on City Forms

Legislation to ensure gender inclusivity on forms in the City of Boston.
- City of Boston
- 2020
Talent + Hiring
Managing Director – City Design Studio

Job description for the City of Tulsa, OK Managing Director - City Design Studio role
- City of Tulsa
- 2023
Strategy
Government of British Columbia Digital Code of Practice

Digital Code of Practice for the Government of British Columbia to help practitioners implement the government's Digital Principles.
- Government of British Columbia
- 2023
Talent + Hiring
Head of Engineering

This is a job description for the role of Head of Engineering from the Canadian Digital Service (CDS).
- Canadian Digital Service (CDS)
Strategy
City of Boston Interim Guidelines for Using Generative AI

Interim guidelines for the use of generative AI in the City of Boston, MA.
- City of Boston
- 2023
Management
State of Arizona Strategic Enterprise Technology Organizational Chart

Organizational chart for the State of Arizona Strategic Enterprise Technology (ASET).
- State of Arizona Strategic Enterprise Technology (ASET)
- 2024
Management
British Columbia’s Digital Code of Practice Engagement Platform

Screenshot of the British Columbia's Digital Code of Practice Engagement Platform.
- Government of British Columbia
- 2023

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