IRS Direct File Pilot Program Filing Season 2024 After Action Report
The IRS Direct File Pilot Program After Action Report evaluates the 2024 pilot of a free, government-run tax filing system, assessing taxpayer participation, user experience, and potential for future expansion.
This report details the IRS’s 2024 Direct File pilot, which allowed eligible taxpayers in 12 states to file federal taxes directly with the IRS for free.
The report highlights the program’s success, with 140,803 accepted returns and high user satisfaction—90% of surveyed taxpayers rated their experience as “Excellent” or “Above Average.” Key findings include positive feedback on ease of use, trust in the IRS, and cost savings on tax preparation fees. The report also identifies areas for improvement, such as expanding eligibility, integrating state tax filings, and refining identity verification processes. While no final decision has been made on the program’s future, the findings suggest strong public interest and feasibility for scaling.
Share this Resource: