Improving Unemployment Fraud Reporting with User Research
User research + design kit in for improving the UI fraud reporting experience, available in English and Spanish
The document details how US Digital Response partnered with the Colorado Department of Labor and Employment to improve the state’s unemployment fraud reporting system through user research and rapid prototyping.
By focusing on user needs and feedback, the team streamlined the reporting process, resulting in a more accessible and efficient system for both claimants and staff.
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