DA 23-62: FCC Declaratory Ruling on Telephone Consumer Protection Act of 1991 for Medicaid
Ruling from the FCC granting the U.S. Department of Health and Human Services (HHS) to confirm that federal and state governmental agencies working in conjunction with local governments, governmental contractors, and managed care entities acting under contract with state governments may, under certain circumstances, make autodialed and prerecorded or artificial voice calls or send autodialed…
The FCC issued a declaratory ruling clarifying that federal and state agencies, and certain contractors, may use autodialed and prerecorded calls or texts to inform enrollees about Medicaid and other governmental health care program eligibility and enrollment requirements without violating the TCPA.
This ensures continued health coverage as pandemic-era protections end, affirms that providing a phone number during application is considered prior express consent, and offers guidance to balance effective outreach with consumer protections.
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