The report examines the flaws in current unemployment insurance (UI) technology, which often creates barriers for claimants due to outdated systems, complex applications, and inconsistent state policies.
It advocates for a modernization strategy that prioritizes workers’ needs, including user-friendly digital platforms, mobile accessibility, multi-language support, and streamlined verification processes. Drawing from case studies and expert recommendations, the report emphasizes the importance of federal and state collaboration, open-source technology solutions, and human-centered design to build a more accessible and resilient UI system that serves all workers effectively, especially during economic downturns.
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