Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Management New York State’s 2023 State of the State
New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government.
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Management Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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Talent + Hiring Building Digital Service Teams That Last
At the April 2024 in-person Chief Digital Service Officer (CDSO) convening, the DSN hosted a conversation about building teams that last and focused on three key steps – hiring, retaining talent, and upskilling.
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Management Leadership Lessons From Chief Digital Service Officers
An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
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Talent + Hiring “Collective Intelligence” Problem Solving Exercise Template
This exercise template includes detailed steps and prompts to encourages participants to collaboratively address challenges with peers.
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Talent + Hiring “What’s On Your Radar” Prioritization Exercise Template
The What’s On Your Radar exercise is an interactive, level-setting exercise designed to help individuals identify and prioritize their work.
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Change Management Crafting Digital Policy in the Open in British Columbia: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with two staff members from the Digital Office—Director of Digital Strategy Amy Kirtay and Team Lead Annie Goodwin, to learn more about the Government of British Columbia's Digital Code of Practice.
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User Research City of Saint Paul User Recruitment Services Resolution
The user recruitment services resolution passed in Saint Paul, MN for a third year in a row in 2024. It allows for city funds to be used to compensate community members who participate in research.
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Policy Digital Transformation Policy Scan
Delve into our exploration of the executive orders, legislation, and administrative rules and guidance that shape government digital transformation across states and territories with our database and visualization tools.
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Change Management Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.
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Management State of Arizona Strategic Enterprise Technology Organizational Chart
Organizational chart for the State of Arizona Strategic Enterprise Technology (ASET).
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Management Technology Executive Toolkit
Resource Guide developed by the State of California to support on-boarding of individuals entering technology leadership positions.