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Automation + AI HHS Plan for Promoting Responsible Use of Artificial Intelligence in Automated and Algorithmic Systems by State, Local, Tribal, and Territorial Governments in the Administration of Public Benefits
This plan promotes responsible AI use in public benefits administration by state, local, tribal, and territorial governments, aiming to enhance program effectiveness and efficiency while meeting recipient needs.
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Automation + AI Framework for State, Local, Tribal, and Territorial Use of Artificial Intelligence for Public Benefit Administration
This framework outlines USDA’s principles and approach to support States, localities, Tribes, and territories in responsibly using AI in the implementation and administration of USDA’s nutrition benefits and services. This framework is in response to Section 7.2(b)(ii) of Executive Order 14110 on Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.
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Automation + AI Helping Families Access Public Benefits with AI and Automation
Webinar that shares Nava’s partnership with the Gates Foundation and the Benefits Data Trust that seeks to answer if generative and predictive AI can be used ethically to help reduce administrative burdens for benefits navigators.
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Automation + AI AI-Powered SNAP Modernization
This report explores how AI is currently used, and how it might be used in the future, to support administrative actions that agency staff complete when processing customers’ SNAP cases. In addition to desk and primary research, this brief was informed by input from APHSA’s wide network of state, county, and city members and national partners in the human services and related sectors.
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Automation + AI Envisioning a Human-AI collaborative system to transform policies into decision models
This paper introduces the problem of semi-automatically building decision models from eligibility policies for social services, and presents an initial emerging approach to shorten the route from policy documents to executable, interpretable and standardised decision models using AI, NLP and Knowledge Graphs. There is enormous potential of AI to assist government agencies and policy experts in scaling the production of both human-readable and machine executable policy rules, while improving transparency, interpretability, traceability and accountability of the decision making.
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Automation + AI A list of open LLMs
These LLMs (Large Language Models) are all licensed for commercial use (e.g., Apache 2.0, MIT, OpenRAIL-M).
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Automation + AI The Ohio Benefits Program is “BOT” In
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
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Automation + AI Use of Advanced Automation in SNAP
This memo provides state agencies with guidance on allowable use of advanced automation technologies. FNS encourages and supports state agencies’ use of advanced automation technologies to enhance the administration of SNAP and foster public trust, both in SNAP and in the state agencies’ systems, within the framework of statutory and regulatory requirements.
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Automation + AI Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence
Issued on October 30, 2023, this Executive Order provides guidance to support the responsible development of Artificial Intelligence.
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Automation + AI Analysis of Robotic Process Automation in SNAP: Three Case Studies
This study examines the use of robotic process automation (RPA) technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer the Supplemental Nutrition Assistance Program (SNAP). RPA is software that integrates with other programs to automatically complete repetitive processes that normally are performed by humans.
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Automation + AI Guide to robotic process automation
The Guide to Robotic Process Automation, including the RPA Playbook provides detailed guidance for federal agencies starting a new RPA program or evolving an existing one.
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Automation + AI The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State Governments
Although the use of artificial intelligence (AI) chatbots in public organizations has increased in recent years, crucial gaps remain unresolved, and this paper explores adoption and implementation of chatbots in state government contexts.