Propel describes how its mobile app outreach campaign helped millions of Medicaid enrollees navigate renewal during the post-pandemic “unwinding” by driving action through notifications, messaging, and in-app tools.
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
This report outlines the guiding principles, policy priorities, and tools for the National Collaborative for Integration of Health and Human Services, aimed at improving health and well-being outcomes through the integration of health care and human services programs.
American Public Human Services Association (APHSA)
This resource highlights strategies for integrating benefits renewals and correspondence, potentially reducing administrative burdens for both clients and caseworkers.
The report examines how states are using Medicaid Section 1115 demonstration projects to address health-related social needs, such as housing and nutrition, for pregnant and postpartum individuals and young children to improve health outcomes and reduce disparities.
This article examines how administrative burdens in U.S. social safety net programs have changed over the past 30 years, showing that while average burdens have declined, inequality in who faces these burdens has grown.
The ANNALS of the American Academy of Political and Social Science
Technology that automates different processes can save time for caseworkers and constituents, but it can also significantly reduce the transparency of government operations. This paper describes how Pennsylvania advocates addressed the low rate of automated Medicaid renewals.
While most states provide basic digital accessibility, this review warns that persistent gaps in language services and disability accommodations create significant barriers for enrollees as pandemic-era Medicaid protections expire.
This resource examines how improvements in customer service experiences in public benefit programs like Medicaid, CHIP, and TANF can help better meet enrollees’ needs and build trust in government.
