Intended Audience: Tribal/Indigenous Government: Agency
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Human-Centered Change Management Webinar & Presentation
This webinar shares a human-centered approach to change management — from product design to implementation.
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AI-Powered SNAP Modernization: Analysis of Policy Issues Impacting the Use of Artificial Intelligence in SNAP Case Processing
This publication unpacks the rapidly evolving policy landscape surrounding the use of AI in SNAP case processing.
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Rules as Code Frameworks and Tools
There are frameworks available that could inform the standardization of communicating rules as code for U.S. public benefits programs. The Airtable communicates the differences between the frameworks and tools. Each entry is tagged with different categories that identify the type of framework or tool it is.
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Keynote Eric Mill – The Future of Strong Authentication, in the US Government and Beyond
This video comes from the Better Identity Coalition’s 2022 policy forum, “Identity, Authentication, and the Road Ahead."
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How to create an inclusive user research environment
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
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What is Digital Identity?
In this updated primer, the DBN introduces the concept of digital identity, and provides brief snapshots of digital identity-related developments internationally and in the U.S.
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Digital Accessibility Toolkit
Variety of learning materials and resources to help learn and implement accessibility in Government of Canada digital projects.
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Mixed-Status Families and Immigrant Families with Children Continued Avoiding Safety Net Programs in 2023
This Urban Institute report highlights how immigrant and mixed-status families continued to avoid safety net programs in 2023 due to lingering fears around the public charge rule.
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Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
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AI Translation Assistants for Unemployment Insurance Benefits
Learn how to use generative AI to quickly create unemployment insurance translations that are accurate, easy to understand, and tailored to your state.
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The How We Need Now: A Capacity Agenda for 2025
This paper outlines the need for comprehensive reforms to improve the U.S. government's capacity to effectively implement policies, focusing on reducing bureaucratic inefficiencies, enhancing workforce structures, and leveraging digital infrastructure.
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MyFile: A Collaborative and Open-Source Approach to Transforming Public Service Delivery
This report details the development and deployment of My File, an open-source digital document management tool designed to help individuals securely store and share documents needed to access public services.