A visual journey map that outlines the end-to-end steps, roles, and decisions involved in procuring cloud migration support services for modernizing a legacy system.
A virtual event showcasing how one city applied technology, including artificial intelligence, to streamline municipal code administration and reduce bureaucratic friction.
This blog summarizes a FormFest session where the Center for Civic Design shared research on how screen reader users navigate voter registration forms and offered guidance for designing more accessible digital and PDF forms.
A practical accessibility framework that provides testable heuristics to help designers and developers evaluate and improve the inclusivity of data visualizations and data-driven interfaces.
A curated collection of practical guides that help government teams improve digital services, website content, and forms using plain language, content design, and user-centered practices.
An article examining how automation and AI are being used in welfare systems, arguing that digital benefits administration often reproduces longstanding patterns of surveillance, exclusion, and inequality.
This resource introduces the "Layer Cake" approach, a framework for driving behavior change in government systems and public services by addressing all layers of service delivery, from frontline staff to policymakers, with an emphasis on human-centered design and civic participation.
