This resource offers practical strategies for early childhood programs to create inclusive, affirming environments for LGBTQIA2S+ families and their children.
U.S. Department of Health and Human Services (HHS)
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
This document is the Spanish-language version of the Model WIC Online Application. It provides a full set of translated application questions and instructions for applying to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).
This resource provides updated draft digital identity guidelines for identity proofing, authentication, and federation, aiming to improve security, privacy, usability, and equity in digital identity systems.
The team developed an AI-powered explanation feature that effectively translates complex, multi-program policy calculations into clear and accessible explanations, enabling users to explore "what-if" scenarios and understand key factors influencing benefit amounts and eligibility thresholds.
Ad Hoc has found that product operations can help scale impact by putting objective indicators at the center of product decision-making. The team has seen success in supporting product thinking at agencies like the Department of Veterans Affairs (VA), where they made it easier for Veterans to access employment and education assistance and for caregivers to receive needed support.
This report provides a comprehensive analysis of administrative burdens, offering strategies to reduce unnecessary obstacles in public service delivery, with a focus on improving access to government services for underserved and marginalized populations.
This report details the development and deployment of My File, an open-source digital document management tool designed to help individuals securely store and share documents needed to access public services.
This is a monorepo managing the web components of the Government of Canada's Design System, facilitating the creation of consistent and accessible digital services.
This "Page Templates" section offers pre-built, responsive page layouts that combine various components to ensure consistent, accessible, and user-friendly experiences across Government of Canada digital services.
