A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources and examples we host in the Digital Government Hub in context.
This blog summarizes a FormFest session where the Center for Civic Design shared research on how screen reader users navigate voter registration forms and offered guidance for designing more accessible digital and PDF forms.
A practical, step-by-step guide for government agencies to design, implement, and evaluate community engagement efforts around the use of artificial intelligence.
This field guide provides research-based design principles for creating clear, usable forms that help voters accurately complete election-related paperwork and successfully take action.
In this panel conversation from the Better Identity Coalition’s 2022 policy forum, “Identity, Authentication, and the Road Ahead," representatives from industry and government discuss priorities for authentication and identity management.
Making your service more inclusive means designing government services so that everyone who needs to use them can do so with as few barriers as possible, by understanding legal duties, identifying and removing exclusion points, and considering a wide range of user needs throughout the design process.
An overview video describing the Digital Identity Risk Management process outlined in NIST's Digital Identity Guidelines, which organizations can use to develop a risk-based approach to identity management.
