A virtual event showcasing how one city applied technology, including artificial intelligence, to streamline municipal code administration and reduce bureaucratic friction.
This publication offers a starting point into the current research and practice landscape on data interoperability for public benefits administration. It identifies key takeaways for those looking to advance such efforts in their jurisdiction. In particular, it pinpoints what the research reveals about key challenges benefits agencies face, as well as recommendations for addressing those challenges and examples of states and localities that have done so.
Usability testing offers the opportunity to observe and learn from real users, enabling governments to iterate design to meet user needs. In this session Rua Williams, Assistant Professor in the School of Applied and Creative Computing from Purdue University, shared more about their research and practical steps government practitioners can take to conduct more inclusive and ethical usability testing. Attendees discussed partnering with disabled users in ways that are respectful, effective, and sustainable.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include MAGI Medicaid.
This framework provides a structured approach for ensuring responsible and transparent use of AI systems across government, emphasizing governance, data integrity, performance evaluation, and continuous monitoring.
This report outlines best practices for developing transparent, accessible, and standardized public sector AI use case inventories across federal, state, and local governments
A curated toolkit of plain-language writing resources, training, and guidance aimed at helping government and public-service staff create accessible, easily understood communications.
A practical, plain-language guide offering public-sector procurement and technology teams actionable tools and best practices for procuring AI responsibly and effectively.
The GitHub repository for the open-source software and tools developed by the Digital Service at CMS to support modernizing healthcare systems and improving open-source project practices.
