Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
This report examines how governments use AI systems to allocate public resources and provides recommendations to ensure these tools promote equity, transparency, and fairness.
This report outlines state Medicaid program priorities, including expanding access to services, addressing health disparities, and implementing cost-containment measures amid post-pandemic uncertainties.
This report offers best practices for public agencies implementing digital identity verification, emphasizing privacy, equity, and security in the delivery of government services.
In December 2024, the Digital Benefits Network released an updated open dataset on authentication and identity proofing requirements across various public benefits applications to highlight best practices and areas for improvement in identity management.
The team developed an AI-powered explanation feature that effectively translates complex, multi-program policy calculations into clear and accessible explanations, enabling users to explore "what-if" scenarios and understand key factors influencing benefit amounts and eligibility thresholds.
As a next step in Iowa's modernization effort, the MEME project released a video describing Iowa's proposed approach and next steps for the purpose of engaging with vendors. The video linked here provides additional information on the project's learnings so far.
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.
