Intended Audience: State/Provincial Government: Legislative Branch
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Human-Centered Design Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent design.
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Digitizing Policy + Rules as Code Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
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Communications Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access
This guide highlights best practices in benefits access, showcasing how Michigan, New York City, and San José improve accessibility through plain language, multilingual translation, resident co-creation, and technology tools.
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Access for All: Innovation for Equitable SNAP Delivery
This brief describes the current state of SNAP benefit delivery through the electronic benefits transfer (EBT) card, identifies the features necessary for SNAP benefit delivery to ensure consistency with principles of equity and inclusion, and explores how future SNAP benefit delivery can keep up with rapid changes in commercial payment infrastructure.
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Human-Centered Design Technology, Data, and Design-Enabled Approaches for a More Responsive, Effective Social Safety Net
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.
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Human-Centered Design Power to the Public: The Promise of Public Interest Technology
This book presents a blueprint for how governments and nonprofits can utilize digital technology to solve pressing twenty-first century issues.
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Data Matching Data Across Benefits Programs Can Increase WIC Enrollment
Although Medicaid and SNAP participants are automatically income-eligible for WIC, many don’t enroll. Pilot projects in four states have shown that matching data across programs to identify these families and conducting outreach to them can increase WIC enrollment.
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Data Fast Track: A quicker road to Medicaid enrollment
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
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Human-Centered Design Administrative Burden: Policymaking By Other Means
This book is an in-depth exploration of federal programs and controversial legislation demonstrating that administrative burden has long existed in policy design, preventing citizens from accessing fundamental rights. Further discussion of how policymakers can minimize administrative burden to reduce inequality, boost civic engagement, and build an efficient state.
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Human-Centered Design Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions
Administrative burden placed on individual citizens are often a function of deliberate political choice, as to enact significant policy changes without broad political deliberation. This is evident in the evolution of Medicaid policies in Wisconsin.