Intended Audience: State/Provincial Government: Executive Branch
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Management 
Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
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Procurement 
NASPO Modular Procurement Primer
National Association of State Procurement Officials primer on modular procurement
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Human-Centered Design 
Preparing for Human-Centered Redesign
The Beeck Center for Social Impact + Innovation at Georgetown University and the nonprofit design studio Civilla teamed up to co-author a set of guides to prepare for human-centered redesign
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Management 
The New Government Appointee Guidebook
In this guidebook we offer opportunities to better understand the challenges government appointees may face and new approaches in addressing them.
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User Research 
What we learned from talking to 27 families about their experiences applying for child care benefits
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
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Strategy 
Digital Service Team Mapping
A living dataset housing information related to various digital service teams.
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Human-Centered Design 
Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
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Engineering + Software Development 
Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
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“It’s Like Night and Day”: How Bureaucratic Encounters Vary across WIC, SNAP, and Medicaid
Using 83 interviews with Supplemental Nutrition Assistance Program (SNAP), Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), and Medicaid beneficiaries, and 35 interviews with staff from those programs, this paper examines how people differentiate their experiences across programs.
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Management 
The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
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Bloom Housing: Affordable housing portal
A modern system that helps people learn about, apply for, and gain access to affordable housing. Bloom Housing is an open source platform that digitizes the process of finding and applying for affordable housing, turning a time-consuming paper process into a 15 minute activity from one's smartphone or computer.
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Procurement 
Iowa Medicaid Enterprise Modernization Effort (MEME) Vendor Engagement Video
As a next step in Iowa's modernization effort, the MEME project released a video describing Iowa's proposed approach and next steps for the purpose of engaging with vendors. The video linked here provides additional information on the project's learnings so far.