Intended Audience: State/Provincial Government: Executive Branch
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Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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The Product Model in Government
The article suggests that applying a product model to government agencies can enhance service effectiveness and public impact.
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Ex Parte Options and Recommendations for the non-MAGI Medicaid Population to Reduce Churn
As a part of Benefit Data Trust (BDT)’s Medicaid Churn Learning Collaborative, BDT has created a memo describing policy options and state examples for Medicaid administrators to reduce churn for non-MAGI Medicaid enrollees when the federal public health emergency ends.
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Streamlining SNAP for the Gig Economy
This issue brief explores how states can leverage existing policy to better support self-employed workers.
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AI Toolkit
Guidance and Resources for Policymakers, Teachers and Parents to Advance AI Readiness in Ohio Schools.
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Fast Track: A quicker road to Medicaid enrollment
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
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Building Healthier Lives Through Increased SNAP Participation
A study shows that Benefits Data Trust’s outreach and application assistance significantly increased SNAP enrollment among North Carolina seniors, improving health outcomes and reducing Medicaid costs.
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Supplemental Nutrition Assistance Program: Requirement for Interstate Data Matching To Prevent Duplicate Issuances
This interim final rule requires SNAP State agencies to provide information to the NAC regarding individuals receiving SNAP benefits in their states in order to ensure they are not already receiving benefits in another state.
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State of California Benefits and Risks of Generative Artificial Intelligence Report
A report from the State of California presenting an initial analysis of where generative AI (GenAI) may improve access of essential goods and services.
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Commonwealth of Massachusetts Acceptable Use and Development of Generative Artificial Intelligence
This document details acceptable uses and development of Generative Artificial Intelligence by The Commonwealth of Massachusetts.
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How GC Forms can help collect data for public services
Case study Natural and Non-prescription Health Products Directorate (NNHPD) at Health Canada's experience using GC Forms.
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Data Sharing to Build Effective and Efficient Benefits Systems: A Playbook for State and Local Agencies
This playbook is designed to help government and other key sectors use data sharing to illuminate who is not accessing benefits, connect under-enrolled populations to vital assistance, and make the benefits system more efficient for agencies and participants alike.