This toolkit provides practical guidance for agencies, researchers, and community partners to embed racial equity throughout every stage of data integration and use.
In February 2023, the Digital Benefits Network at the Beeck Center for Social Impact + Innovation released a dataset documenting authentication and identity verification requirements that unemployment insurance (UI) applicants encounter across the United States. This resource outlines high-level observations from the data and more information about the research process.
This is a government catalog of reusable digital service components, templates, and patterns designed to help public sector teams build services more efficiently and consistently.
During this event, researchers addressed questions with findings from data collected from state UI agencies across the country and focus groups with women who have experienced unemployment.
This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.
An introduction to digital accessibility, emphasizing the importance of designing digital content to be usable by individuals with various disabilities, and guidelines and assistive technologies that support inclusive digital interactions.
This overview journey map of street homeless outreach reflects the complexity of the service journey from first contact on street to placement in permanent housing.
