This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
This policy supports the appropriate development, deployment, and use of generative artificial intelligence (GenAI) systems, products, services, tools, and content within consolidated state agencies in Colorado.
Colorado Governor's Office of Information Technology (OIT)
This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
This toolkit is designed to support government agencies in evaluating the effectiveness of their public participation and community engagement (PPCE) activities.
This strategic plan outlines Colorado's vision to enhance digital government by improving broadband access, simplifying government services, and leveraging data to create a more accessible, efficient, and responsive government for all residents.
Colorado Governor's Office of Information Technology (OIT)
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
This annotated bibliography compiles key resources on data linkage and integration for research and statistical purposes, focusing on best practices, governance, and technical considerations.
The strategic plan outlines intentions to responsibly leverage artificial intelligence (AI) to enhance health, human services, and public health by promoting innovation, ethical use, and equitable access across various sectors, while managing associated risks.
U.S. Department of Health and Human Services (HHS)
