Intended Audience: State/Provincial Government: Agency
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2025 Kids Count Data Book
This provides a comprehensive look at child well-being across the U.S., ranking states and highlighting policy recommendations to improve outcomes for children.
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Colorado Digital Service, First Five Years
This report outlines the team's achievements in enhancing state digital services through human-centered design, agile development, and cross-agency collaboration from its inception through 2024.
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Government of Canada (GC) Design System Components Repository
This is a monorepo managing the web components of the Government of Canada's Design System, facilitating the creation of consistent and accessible digital services.
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Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Friction! What Makes Getting Public Benefits So Hard and How Understanding Administrative Burdens Can Increase Access at BenCon 2024
Don Moniyhan shares specific burdens and how to measure their impacts.
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Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.
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State of California GenAI Guidelines for Public Sector Procurement, Uses and Training
The State of California government published guidelines for the safe and effective use of Generative Artificial (GenAI) within state agencies, in accordance with Governor Newsom's Executive Order N-12-23 on Generative Artificial Intelligence.
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Rules as Code Frameworks and Tools
There are frameworks available that could inform the standardization of communicating rules as code for U.S. public benefits programs. The Airtable communicates the differences between the frameworks and tools. Each entry is tagged with different categories that identify the type of framework or tool it is.
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Poverty Research Technical Fellow
This is a job description for the role of Poverty Research Technical Fellow from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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People Operations Coordinator
This is a job description for the role of People Operations Coordinator from the Canadian Digital Service (CDS).
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Minnesota: Rolling Out an Integrated Benefits Application in Stages
Minnesota is a good example of an organization that started small in its drive to integrate benefits programs. For instance, its recent statewide rollout of its online integrated benefit application website, MNbenefits.mn.gov, started as a pilot in 2020 with Code for America. The pilot encompassed two counties including Hennepin County, where Minneapolis is located. The pilot later expanded to four counties, then 16 and a tribal nation. The final roll out, which took 12 months to implement, included the state’s 87 counties and three tribal nations.
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Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.