Intended Audience: State/Provincial Government: Agency
-
A Guide to Responsible and Efficient Use of Generative Tools
This video shows you how to get started with using Generative AI tools, including Bard, Bing, and ChatGPT, in your work as public sector professionals.
-
Administrative Burden Scale
The Better Government Lab at the McCourt School of Public Policy at Georgetown University has developed a new scale for measuring the experience of burden when accessing public benefits. They offer both a three-item scale and a single-item scale, which can be utilized for any public benefit program. The shorter scales provide a less burdensome way to measure by requiring less information from users.
-
Insights Into Hiring for Digital Service Teams
A report examining hiring practices, challenges, and lessons learned of digital service teams.
-
Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
-
Digital Authentication and Identity Proofing in Supplemental Nutrition Assistance Program (SNAP) Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include SNAP.
-
Digital Authentication and Identity Proofing in MAGI Medicaid Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include MAGI Medicaid.
-
Pennsylvania Executive Order 2023-08 – Bolstering Service Delivery Through a Digital Experience Strategy
Executive Order issued by Pennsylvania Governor Josh Shapiro bolstering service delivery through the creation of a digital experience strategy
-
Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
-
A Guiding Framework to Vetting Public Sector Technology Vendors
A guiding framework to help vet technology vendors in the public sector.
-
Testimony to the Michigan Senate Appropriations Committee on Technology Project Funding Appropriations
Waldo Jaquith from 18F gives testimony to the Michigan Senate Appropriations Committee on how to efficiently appropriate money to technology projects.
-
NASPO Modular Procurement Primer
National Association of State Procurement Officials primer on modular procurement
-
An Agile Software Development Solicitation Guide
Solicitation guide from 18F on how to procure for agile software, to benefit government agencies.