Intended Audience: State/Provincial Government: Agency
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Redesigning a Behavioral Health Complaints Form and Process
See how Colorado transformed a behavioral health complaint form into a trauma-informed, accessible tool that builds trust with constituents.
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Digital Authentication and Identity Proofing in MAGI Medicaid Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include MAGI Medicaid.
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Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
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Commonwealth of Massachusetts Acceptable Use and Development of Generative Artificial Intelligence
This document details acceptable uses and development of Generative Artificial Intelligence by The Commonwealth of Massachusetts.
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Product Director
This is a job description for the role of Product Director from the 18F.
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Head of Outreach
This is a job description for the role of Head of Outreach from the Canadian Digital Service (CDS).
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Translator Content Coordinator
This is a job description for the role of Translator Content Coordinator from the Canadian Digital Service (CDS).
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Software Engineering Manager
This is a job description for the role of Software Engineering Manager from the City of Philadelphia.
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Innovation Coordinator
This is a job description for the role of Innovation Coordinator from the City of Philadelphia Office of Innovation & Technology.
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Project Manager
This is a job description for the role of Project Manager from the City of Austin.
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Making Agentic AI Work for Government: A Readiness Framework
This insight report introduces a framework for the deployment of agentic artificial intelligence in government settings.
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Standing Up Your Own Notify.gov
A high-level primer that explains what it takes to stand up and operate an open-source, one-way government notification service for sending text messages and emails.