Intended Audience: Local/Municipal Government: Legislative Branch
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Communications Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access through Clear Communication About Safety Net Benefits
Complex benefits information creates unnecessary barriers for people trying to understand what’s relevant to them so that they can take immediate action to receive the benefits they need. As part of the Beeck Center for Social Impact + Innovation’s series on documenting best practices in social safety net benefits access and delivery, this guide to Accessible Benefits Information offers case studies that show how groups in Michigan, New York City, and San José use plain language, multilingual translation, co-creation and testing with residents, and technology tools to provide better information about benefits.Â
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ACCESS NYC Github
Github page with ACCESS NYC’s code for benefits outreach and eligibility.
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Digitizing Policy + Rules as Code OpenFisca: Write rules as code
OpenFisca provides a syntax for writing Rules as Code.
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Human-Centered Design Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent design.
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Human-Centered Design Power to the Public: The Promise of Public Interest Technology
This book presents a blueprint for how governments and nonprofits can utilize digital technology to solve pressing twenty-first century issues.
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Human-Centered Design HOME-STAT
HOME-STAT partners existing homeless response and prevention programs with new innovations designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.
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Human-Centered Design Austin Homelessness Advisory Committee
In Austin, there are over 2,000 individuals without a safe place to sleep. There are many reasons a person can become homeless, and these reasons range from the lack of affordable housing to the loss of family and community. In 2017, the Innovation Office secured a three-year $1.25m grant from Bloomberg Philanthropies to focus on the city's goal of ending homelessness. The grant funds an i-team to help the city identify the best ways for City Council, departments, and the community to collaborate towards a shared understanding of homelessness in Austin.