Intended Audience: Local/Municipal Government: Legislative Branch
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Analysis Plan: Increasing Medicaid Renewals with Text Message Reminders
Through an innovative pilot and evaluation, this project aims to improve ongoing Medicaid coverage using the Notify.gov service.
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User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
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Better Identity at Five Years: An Updated Policy Blueprint and Report Card
In 2018 the Better Identity Coalition released a Policy Blueprint outlining five key initiatives that to solve the majority of America’s challenges in the digital identity space. This report from 2024 grades progress on each of the original Blueprint’s five key initiatives – as well as the 19 items that were contained in the “action plan” to support those initiatives.
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S.848 – Digital Service Act of 2019
This bill authorizes the U.S. Digital Service to make a grant to a state, Indian tribe, or local government to establish or support a team of relevant experts dedicated to modernizing the delivery of government services to the public through information technology. A state, tribe, or local government may receive up to two such grants.
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A Better Way to Connect People with the Benefits They Need
This article explores innovative strategies to improve access to public benefits by reducing administrative barriers and leveraging technology for a more user-friendly experience.
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Benefits Cliffs: Effects on Workers and the Role of Employers
In this report, the U.S. Chamber of Commerce Foundation examines benefits cliffs – the loss of eligibility for public safety-net programs and benefits they provide as income rises above eligibility limits.
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How Government and Industry are Rethinking Authentication
In this panel conversation from the Better Identity Coalition’s 2022 policy forum, “Identity, Authentication, and the Road Ahead," representatives from industry and government discuss priorities for authentication and identity management.
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Mission Driven Bureaucrats at BenCon 2024
This talk explores how empowering public servants and fostering a sense of purpose, rather than stricter controls, is key to improving government.
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2022 Benefits Scorecard
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
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The New York City Mayor’s Office of the CTO: 2021 Impact Report
This impact report showcases how the city used technology to expand digital equity, modernize services, and responsibly deploy emerging tech to better serve New Yorkers.
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Social Listening: Covid-19, Social Media, and The Path to a Better Safety Net
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design