Intended Audience: Local/Municipal Government: Agency
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Digital Services Manager
This is a job description for the role of Digital Services Manager from the City of Portland, OR.
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Learning the Importance of Applying Human-Centered Design to Government AI Projects
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
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The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Daniel Soto, principal management analyst at the City of Santa Ana, to learn more about how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.
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City of Santa Ana Website Feedback Form
The City of Santa Ana's website feedback form.
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City of Santa Ana Guiding Principles
Guiding principles for the City of Santa Ana's website overhaul
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A Gov How-To Guide For Recruiting User Research Participants
The U.S. Digital Response (USDR) developed a guide for recruiting user research participants for user research in a government setting.
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San Francisco Digital Accessibility and Inclusion Standard
City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
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Rules as Code Frameworks and Tools
There are frameworks available that could inform the standardization of communicating rules as code for U.S. public benefits programs. The Airtable communicates the differences between the frameworks and tools. Each entry is tagged with different categories that identify the type of framework or tool it is.
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Syracuse University Procurement Equity Study
Report from the Syracuse University’s Center for Policy Design and Governance assessing the City of Syracuse's equity in procurement.
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City of Syracuse’s MWBE Online Application
The iteration of City of Syracuse's Minority and Women Business Enterprise (MWBE) Certification Application
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City of Syracuse Transformation Roadmap
City of Syracuse's transformation roadmap
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City of Syracuse Procurement Transformation Process Mapping
City of Syracuse's iterative procurement lifecycle process mapping