This publication offers a starting point into the current research and practice landscape on data interoperability for public benefits administration. It identifies key takeaways for those looking to advance such efforts in their jurisdiction. In particular, it pinpoints what the research reveals about key challenges benefits agencies face, as well as recommendations for addressing those challenges and examples of states and localities that have done so.
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
A publicly-available suite of policy templates and knowledge-sharing tools offered by the GovAI Coalition (via the City of San José) to help public agencies launch or refine responsible AI governance programs.
The Tempe City Council set five strategic priorities for the community. The Strategic Management and Innovation Office is working with every department to find measurements to ensure that our city’s actions reflect these priorities.
A comprehensive guide that provides role definitions, hiring guidance, interview materials, and evaluation rubrics for building effective UX design and research teams.
A virtual event showcasing how one city applied technology, including artificial intelligence, to streamline municipal code administration and reduce bureaucratic friction.
A practical implementation playbook guiding Healthy Start sites in designing, launching, and evaluating Alumni Peer Navigator (APN) services to improve maternal and child health through peer support and community-based participatory design.
A public sector job posting for the City of Portland’s Digital Services Manager role, focused on leading digital transformation and improving resident-facing services through user-centered product management.
This research paper explores how government design systems function as the “translation layer” of digital public infrastructure, transforming technical systems into accessible, trustworthy citizen experiences.
